Privacy Policy

Sambiya River Lodge is located in Murchison Falls National Park, Uganda. This policy explains how we collect and process personal data in full compliance with the Uganda Data Protection and Privacy Act, 2019.

Effective Date

August 2026

Last Updated

August 2026

1. Introduction

Sambiya River Lodge (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our guests and website visitors. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website (www.sambiyariverlodge.com), contact our reservations team, or book accommodation and experiences with us inside Murchison Falls National Park, Uganda.

2. Information We Collect

We collect personal information that you provide directly to us when making bookings or contacting our team:

  • Personal & Contact Details: Full name, nationality, phone number, and email address.
  • Reservation & Travel Details: Arrival/departure dates, room selection (Cottage or Bungalow), meal plan selection (Full Board, Half Board, or Bed & Breakfast), and dietary or special requests.
  • Payment Information: Billing details required to confirm bookings. Online payments are processed securely through certified payment channels.
  • Technical & Usage Data: IP address, browser type, and interaction data collected via cookies to maintain website functionality.

3. How We Use Your Information

Your personal data is used strictly for legitimate business and hospitality operations:

  • Processing room reservations, activity bookings, and stopover requests.
  • Communicating pre-arrival instructions, park entry details, and booking confirmations.
  • Coordinating with regulatory authorities, including the Uganda Wildlife Authority (UWA) for national park entry clearance when necessary.
  • Fulfilling statutory accounting and tax obligations under Ugandan law.

4. Data Sharing & Disclosure

We do not sell or rent guest data. Information is shared only with:

  • Direct booking system providers and secure payment processing services required to complete your reservation.
  • The Uganda Wildlife Authority (UWA) or emergency medical services if required for park access or guest safety.
  • Law enforcement or regulatory authorities when required by legal mandate.

5. Guest Rights (Uganda Data Protection and Privacy Act, 2019)

Under the Uganda Data Protection and Privacy Act, 2019, guests have specific statutory rights regarding their personal data:

  • Right to Access & Rectification: You have the right to request a copy of the personal data we hold about you and to request correction of inaccurate or incomplete information.
  • Right to Object & Erasure: You may object to the processing of your personal data or request its erasure, subject to mandatory legal, statutory tax, and accounting retention requirements.
  • Right to Prevent Direct Marketing: You can opt out of marketing communications at any time by contacting us directly.
  • Right to Lodge a Complaint: You have the right to file a complaint with the Personal Data Protection Office (PDPO) of Uganda if you believe your data protection rights have been violated.

6. Security & Retention

We maintain technical safeguards to protect your data against unauthorized access or loss. Personal data and accounting records are retained only for as long as required by Ugandan hospitality and tax laws.

7. Contact Information

For privacy inquiries, data access requests, or policy questions, contact our central reservations office: